- PRIVACY -
Because we’re always looking for new and innovative ways to help you achieve your fitness goals, this policy may change over time. If any modifications substantially change your rights, we will send an email summarizing the changes to the address associated with your Juvo account and provide notice on the Site. And remember, we’re here to help. If something in this policy does not make sense or if you have any questions, please contact us at
WHEN WE COLLECT DATA
ACTIVATE A DEVICE
When activating a Juvo Device, you will be asked to download the Juvo App or install Software and enter information about yourself, such as height, weight and gender. We use this information to personalize your fitness stats–for example, calories burned and distance traveled. Depending upon the specific Device you use, it can collect data such as the number of steps you take, your weight, measure your sleep quality and transmit this data to Juvo.
CREATE A JUVO ACCOUNT
If you want to access data collected by your Device, you must create a Juvo account. When you create a Juvo account, we ask for some personal information, including your email address. Your email address will be your Juvo account user name, which you will use to login to your account.
VISIT OUR SITES
SYNC YOUR DEVICE
When you sync your Device through an App or the Software, data recorded on your Device about your activity is transferred from your Device to our servers. This data is stored and used to provide the Juvo Service and is associated with your account. Each time a sync occurs, we log data about
BUY FROM OUR STORE
We do not view or store your credit card information. This is handled by our third-party payment processor. We store your shipping address so we can process your order through our fulfillment partner. If you are logged into your Juvo account when you purchase something on our Site, we associate that order with your Juvo account.
Whenever you contact Juvo for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the Juvo Service.
Juvo lets you add friends who are already Juvo users or invite friends who have not yet joined. You can add friends by providing their email addresses. When you share your friends’ contact information with us to add them as a friend, we will only use it for this purpose.
WHY WE COLLECT DATA
Juvo uses your data to provide you with the best experience possible, to help you make the most of your fitness, and to improve and protect the Juvo Service. Here are some examples:
Height, weight, gender and age are used to estimate the sleep pressure you exert.
Contact information is used to send you notifications, allow other Juvo users to add you as a friend, and to inform you about important product updates
Data and logs are used in research to understand and improve the Juvo Device and Juvo Service; to troubleshoot the Juvo Service; to detect and protect against error, fraud or other criminal activity; and to enforce the Juvo Terms of Service.
De-identified data that does not identify you may be used to inform the health community about trends; for marketing and promotional use; or for sale to interested audiences. See “Sharing of De-identified Data That Does Not Identify You” to learn more.
WHAT KINDS OF DATA WE SHARE
DATA THAT COULD IDENTIFY YOU
Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:
With companies that are contractually engaged in providing us with services, such as order fulfillment, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service or Terms of Sale, to protect the security or integrity of the Juvo Service, and/or to protect the rights, property, or safety of Juvo, its employees, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
DATA THAT DOES NOT IDENTIFY YOU (DE-IDENTIFIED DATA)
Juvo may share or sell aggregated, de-identified data that does not identify you, with partners and the public in a variety of ways, such as by providing research or reports about health and fitness or as part of our Premium membership. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.
DATA THAT YOU DIRECT US TO SHARE
HOW TO EDIT YOUR DATA
Data that you provide to Juvo through the Site can be modified from your dashboard or Juvo account preferences. If you remove data from your Juvo account, it will no longer appear to you or others who use the Juvo Service. Backups of that data will remain associated with your Juvo account and in our archive servers.
HOW TO DEACTIVATE YOUR ACCOUNT
You can deactivate your Juvo account by contacting Customer Support. When you do, data that can identify you will be removed from the Juvo Service, including but not limited to your email and name, based upon an automated schedule, which means it may persist in our archive for a short period. Juvo may continue to use your de-identified data after you deactivate your account.
HOW DOES JUVO KEEP MY DATA SAFE
Juvo uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact Customer Support.
TECHNOLOGIES WE USE
Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Juvo Service you’ve visited so we can figure out which promotions youmay like to see or to alert you to software compatibility issues.
Web beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. Juvo, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.
We also use the Facebook and Twitter pixel tags to help us understand how effective our marketing is on those sites.
DOES JUVO HONOR “DO NOT TRACK” SIGNALS?
Although we would like to honor the browsers set with a “Do Not Track” signal, the Sites do not currently respond to a DNT or similar signal as it awaits the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond. However, we believe that consumers should exercise choice regarding the collection of this type of data, which is why we disclose the cookies used and provide links to opt-out of those collection practices below.
We use the following third-party advertising cookies to present you with opportunities to purchase Juvo products on our Site; and retargeting cookies, to present you with Juvo advertising on other websites based on your interaction on our Sites and other websites:
Google Adwords Conversion: You can adjust the Google Ads Settings and opt-out of this program.
Twitter Advertising: This cookie allows us to present you with retargeting advertising for Juvo products on Twitter. This Twitter FAQ explains how their advertising program works and gives you the option to adjust your Twitter settings.
Facebook Custom Audiences: You can adjust your Facebook advertising settings from within your Facebook account and opt-out of advertisements from within the Facebook application.
PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS.
Juvo Labs Pte Ltd
71 Ayer Rajah Crescent